1.1 Partial refund for termination of Subscription. You are entitled to a partial refund if you decide to cancel or upgrade your subscription within the first five days. If you signed up directly with TradeQ, you'll get a 50% refund on your subscription fee; if you signed up through an affiliate link, you'll get a 20% refund.

1.2 Refund when using right of withdrawal (only for direct signups under 001). If you as consumer from the EU and Turkey have informed us of using your right of withdrawal (as described in Section 13 of the Terms of Use), you shall receive refund of the cost of the Subscription of which is deducted proportionally the amount of what was delivered as the performance of the Purchase Agreement (including the Trial) up to the withdrawal. Meaning that the calculation of the refund is done according to the formula: the number of days you used the Subscription at the full cost (excluding discounts) is deducted payment amount. For example, if you chose Subscription with monthly payment and have been using if for five (5) days, you will receive a refund for twenty-five (25) days of the Subscription (30-5). For receiving refund, you must contact support with a corresponding request provided that no more than fourteen (14) days have passed since the conclusion of the Purchase Agreement. If the period exceeds fourteen (14) days, the refund calculation is done according to the formula in Section 1.1 of this Refund Policy.

1.3 You may take advantage of a refund for each disputed payment only once. If a refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with tradeqs or a third-party payment service provider, bank or financial institution.

1.4 Refunds shall be made in the same currency you paid with or its equivalent based on the refund date market rate. Upon your prior approval, we may provide you with a discount for future services, an extra subscription period or subscription upgrade with a significantly greater benefit instead of a payment refund.

1.5 tradeqs is not responsible for any fees that may be applied by your payment service provider when processing a refund.

1.6 If you withdraw $20 in holding gas fees from Tradeq, your account will be permanently closed.

1.7 There will be no refund for autopilot bot subscribers if a trade is started; if a trade is not started, the account will be eligible for a 1.1 partial refund if the subscription is terminated.